Thank you for supporting independent art inspired by Iceland.

Every order placed through kate-list is created with care and fulfilled by trusted production partners to ensure the highest possible quality.

Made-to-Order Production

Most products available through this online store are made to order. Your item is produced especially after your order has been placed, helping to reduce unnecessary overproduction.

Production typically takes 2–7 business days, although this may occasionally vary depending on product availability, seasonal demand or production capacity.

Shipping

Orders are fulfilled by trusted production partners and shipped from the production facility that can deliver your order most efficiently. Depending on the product and destination, orders may be shipped from different countries.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information whenever tracking is available.

Estimated delivery times depend on the destination country, shipping carrier, customs processing and other factors outside my control. Delivery estimates provided during checkout are for guidance only and cannot be guaranteed.

Shipping Costs

Shipping costs are calculated automatically during checkout based on the products ordered, package size, destination and selected shipping method.

The final shipping cost is displayed before payment is completed.

Customs Duties, Import Taxes & VAT

Depending on your destination country, customs duties, import VAT, taxes or carrier handling fees may apply.

For orders shipped directly from our international fulfillment partners to customers in Iceland, Icelandic VAT is not collected at checkout. Import VAT and any applicable customs or carrier handling fees are collected upon arrival in accordance with Icelandic customs regulations.

For customers in other countries, any applicable import duties, taxes or customs fees are determined by the destination country’s customs authorities and, where applicable, are payable by the recipient.

kate-list does not collect or control import duties, customs fees or import VAT unless explicitly stated during checkout.

Customers are responsible for complying with the import regulations applicable in their country.

Multiple Shipments

If your order contains multiple products, they may be produced in different fulfillment facilities. In such cases, your order may arrive in separate packages and on different delivery dates.

Shipping charges are calculated during checkout. If your order is shipped in multiple packages, you will not be charged additional shipping fees beyond the amount paid at checkout.

Tracking information will be provided for each shipment whenever available.

Incorrect Shipping Address

Please ensure that your shipping address is complete and accurate before placing your order.

If an incorrect or incomplete shipping address is provided, additional shipping charges or delivery delays may occur. Unfortunately, kate-list cannot accept responsibility for orders that cannot be delivered due to incorrect address information provided during checkout.

Lost Shipments

If your shipment appears to be lost or there has been no tracking movement for an unusually long period, please contact me.

I will work together with my fulfillment partner and the shipping carrier to investigate the shipment and help find an appropriate solution.

Damaged, Defective or Incorrect Items

Please inspect your order upon arrival.

If your item arrives damaged, defective or you receive an incorrect product, please contact me as soon as reasonably possible and include:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the packaging, where possible

I will work together with my fulfillment partner to resolve the issue as quickly as possible by arranging a replacement or refund where appropriate.

Questions

If you have any questions regarding shipping or your order, I will be happy to help.

Email: katerinalistakona@gmail.com

Thank you for supporting kate-list.