Shipping policy
Shipping Policy
Last updated: November 2025
1. Made-to-order production
Most products in this store are made-to-order.
That means your item is created only after you place an order, which helps us reduce waste and support sustainable production.
Production time:
🕑 Usually 2–7 business days (may vary by product type, material, and season).
2. Shipping locations
Orders are fulfilled and dispatched from production facilities in:
🇪🇺 Europe (Spain, Latvia, Czech Republic)
🇺🇸 USA (Charlotte, Dallas, others)
🇬🇧 UK (Birmingham)
🇨🇦 Canada (Toronto)
🇦🇺 Australia (Melbourne)
Your order is automatically fulfilled from the closest facility with stock availability.
3. Estimated delivery times (shipping only)
📍 Iceland: 5–12 business days (after production)
📍 Europe (EU): 4–10 business days
📍 USA & Canada: 5–12 business days
📍 Rest of world: 8–20 business days
Total delivery time = production time + shipping time.
4. Shipping costs
Shipping rates are calculated automatically at checkout, based on:
✔ destination
✔ weight & package size
✔ chosen shipping method
All rates come directly from production facility.
5. Customs, duties and taxes
🇮🇸 Important notice for Icelandic customers:
Iceland is outside the EU customs zone.
That means import duties (tollur), VAT (VSK) or customs processing fees may be charged when receiving the parcel.
These fees are not included in the product price or shipping costs in this store.
The customer is responsible for paying customs charges at delivery.
We always provide complete customs documentation (HS codes and invoice details) to help the process go smoothly.
6. Tracking & notifications
As soon as your order is dispatched, you will receive a shipping confirmation email containing:
🔗 tracking link (where available)
📦 overview of the items in your shipment
You can follow the delivery status using the tracking link at any time.
If you do not receive the email, please check your spam/promotions folder or contact us at:
📧 katerinalistakona@gmail.com
7. Incorrect address or failed delivery
If the parcel is undeliverable due to an incorrect or incomplete address provided during checkout, shipping costs are non-refundable.
Please make sure the delivery information is accurate before submitting your order.
8. Delayed or lost shipment
If your order seems delayed or lost, please contact us with:
📦 Order number
📅 Date of order
📍 Shipping country
We will contact the shipping provider and assist you with resolving the situation.
9. Contact
If you have any questions about shipping or delivery, please contact us at:
📧 katerinalistakona@gmail.com