Shipping policy

Every kate-list design begins with my original artwork, created in Iceland. The products in my online shop are made and fulfilled by production partners abroad and shipped directly to you.

I do not currently dispatch online orders from Iceland.

MADE TO ORDER

Most products are made especially after an order is placed. This approach allows me to offer my artwork on carefully selected everyday items without keeping large quantities of stock.

Production usually takes approximately 2–7 business days, depending on the product and the production partner. This is an estimate rather than a guaranteed timeframe.

SHIPPING AND DELIVERY

Your order is shipped directly from the production partner to your delivery address.

Delivery times vary depending on the product, production location, destination and shipping carrier. Production and shipping times are separate.

Available shipping options and shipping charges are displayed at checkout before you complete your purchase.

If your order contains products fulfilled at different locations, you may receive more than one parcel.

Tracking information will be provided when available.

If you need an order for a particular date, please contact me before purchasing.

IMPORT VAT, CUSTOMS DUTIES AND HANDLING FEES

Although kate-list is based in Iceland, products purchased through this online shop are fulfilled and dispatched from abroad.

Depending on the country of destination and the shipment's origin, your parcel may be subject to import VAT, customs duties, customs clearance fees or carrier handling charges.

These charges are not included in the product price or shipping fee unless explicitly stated otherwise at checkout.

Where such charges apply and have not been prepaid, they may be collected from the recipient by customs authorities or the delivery carrier.

This also applies to orders delivered to Iceland.

Please check the import rules of your destination country before placing an order.

RETURNS AND CANCELLATIONS

Most standard catalogue products are made after purchase, but this does not automatically remove your statutory right of withdrawal.

Eligible consumers generally have the right to withdraw from an online purchase within 14 days after receiving the goods, subject to applicable legal exceptions.

For the full conditions, return arrangements, refunds and your rights if an item is faulty, please read my Refund Policy: https://kate-list.com/policies/refund-policy

Please contact me before returning an item so I can provide the correct return address.

DAMAGED, INCORRECT OR MISSING ITEMS

If your order arrives damaged, defective or incorrect, please contact me at katerinalistakona@gmail.com.

Include your order number, a short description of the problem and photographs where possible.

If your parcel appears to be lost or unusually delayed, please contact me so I can investigate with the fulfillment partner or carrier.

I will help resolve the issue in accordance with your applicable consumer rights.

QUESTIONS?

If you are unsure about shipping, delivery or import charges, please get in touch before placing your order.

Email: katerinalistakona@gmail.com

Thank you for supporting independent art and for allowing a little piece of my world to become part of yours.